Refund policy
30-day easy returns
If brook isn't working out — for you or for her — you have 30 days from delivery to change your mind.
How it works
- Email hello@purlbrook.com within 30 days of delivery, with your order number.
- Tell us what didn't work. That's it — no forms, no interrogation.
- We'll sort it out with a refund or a replacement, usually within 2 business days of hearing from you.
The honest details
- Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.
- Arrived damaged or faulty? Send us a photo — we replace those at no cost, and you don't ship anything back.
- If a return shipment is ever needed, we'll send simple instructions first — never send anything without hearing from us.
- Questions anywhere between day 1 and day 30: answers from humans, within a day.